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Last updated: March 2026
By using our services, you agree to these terms.
The rental agreement is concluded personally by the customer and is non-transferable. The terms "You" and "Renter" refer to the drivers and payers, both legal entities and natural persons, named in the rental agreement and signatories to the agreement, who are considered renters. The terms "Company", "Lessor" and "Divo" mean DIVO d.o.o. "Vehicle" means a passenger, cargo, or any other vehicle handed over to the Renter for the agreed period, as specified in the rental agreement. "Damage" means any damage to or in the vehicle, including glass (also headlights, mirrors, and lights) and vandalism. "Theft" of the vehicle also includes theft of vehicle parts, additional equipment, and attempted theft.
The basis for billing is the price list valid at the start of the rental period. If the Renter does not meet the conditions for special pricing, the regular price applies. In case of one-way rental or return at a different location, as well as pickup and/or return outside business premises, an additional fee as per the price list will be charged. If the vehicle is returned abroad, the costs of returning the vehicle to Slovenia will be charged to the Renter. If the fuel tank is not full upon return, fuel and refueling costs will be charged. The Renter is responsible for all fines and penalties addressed to the rental company during the rental period. A deposit equal to at least the expected rental duration, financial liability, and a full tank of fuel is required at the start of the rental. The remaining amount is due upon vehicle return. If a payment deferral is agreed upon, the payment deadline is 8 days after vehicle return. In case of late payment, statutory default interest and reminder fees will be charged. All passengers in the rented vehicle are jointly liable for all rental costs. By presenting a credit card, the Renter agrees to payment and charging of the presented credit card for both anticipated and any subsequent costs.
The Renter is obligated to return the vehicle to Divo at the agreed location during business hours after the rental period expires. Mileage is calculated based on the odometer reading. If the odometer is not working, mileage is calculated based on map distances with a 10% surcharge, but not less than 100 km per day. The vehicle must be clean upon return. The rental ends with the return of the vehicle, including keys and documents, at the company office. Keys and documents must be handed over to an authorized Divo representative. Under no circumstances may vehicle keys be handed to unauthorized persons or third parties. If the vehicle is returned without keys and/or documents, costs for obtaining new ones will be charged, including vehicle downtime and transport costs. The company is not responsible for the Renter's personal belongings left in the vehicle. Only the handover of the vehicle with documents and keys to a Divo representative during business hours and inspection by a Divo representative constitutes the conclusion of the rental agreement. The Renter is responsible for the condition of the vehicle until the end of the rental agreement. If the vehicle is returned at a location other than agreed, an unauthorized return fee of EUR 2,440 will be charged along with one-way rental costs. If the vehicle is returned wet, dirty, or in conditions where damage is not visible, damages discovered after cleaning will be charged subsequently.
A reservation binds the Lessor within the scope of the price and vehicle group, but not a specific vehicle type. In case of vehicle delivery, the Renter will be waited for a maximum of 1 hour from the agreed time. Cancellation must be made at least 24 hours before the reservation; otherwise, a one-day rental fee will be charged. For reservations, rental agreements, and vehicle rental, we collect the following data: name, surname, address, personal identification number, driving license number, validity date, and email address. All data except the email address is used exclusively for the vehicle rental purpose.
The vehicle condition statement is an integral part of the rental agreement. If the Renter notices unmarked damage before first use, they must immediately report it to the Lessor. The vehicle must be returned in the same condition as when issued. Only the Renter or driver named in the rental agreement may drive the vehicle. A valid driving license is required. Driving outside Slovenia is not permitted without prior written agreement specifying the permitted countries, with an additional fee. The vehicle may not be used for motorsport events, transporting hazardous materials, committing criminal offenses, subletting, carrying more passengers than registered, pushing or towing other vehicles, or any purpose other than described in the agreement. The Renter must use the vehicle responsibly, not under the influence of alcohol, narcotics, or other substances. Goods and luggage must not damage the vehicle. The vehicle must always be locked with the alarm activated when parked. Smoking in the vehicle is prohibited; the penalty is EUR 150 including VAT. In case of damage or theft, the Lessor must be notified immediately with an accident report and police report. Off-road driving and driving on unpaved roads is prohibited.
During the rental period, the Renter is obligated to perform regular checks (oil level, tire pressure, water level, etc.) and take appropriate action. The Renter is responsible for any damage caused by negligence. Repairs up to EUR 20.00 may be ordered by the Renter without prior approval; larger repairs require the Lessor's consent. Only authorized service centers may perform repairs. The Lessor will reimburse repair costs if the Renter is not responsible for the damage, provided receipts and replaced parts are presented. The Renter is fully liable for engine damage and other damages caused by improper operation. The Lessor commits to providing assistance and a replacement vehicle in the shortest possible time in case of mechanical issues, unless the vehicle was used in violation of the terms. If Divo does not deliver a replacement vehicle within 24 hours, the Renter is entitled to compensation equal to the daily rental rate.
In case of a minor accident, the Renter must provide Divo with a written report including a sketch of the incident, a copy of the driving license, and call the police for an accident report. The report must include names and addresses of persons involved or witnesses, registration numbers of all vehicles involved, and green card details if a foreign vehicle was involved.
You are responsible for the vehicle in your custody. You are equally responsible in case of theft or a damage event when third-party liability is not proven, and must compensate the Lessor for any damage incurred (repair costs, towing, market value, downtime, administrative costs, third-party claims, etc.). When insurance is paid, the Renter must pay their financial liability (per the price list) for the actual vehicle category for each individual damage event, even if no visible damage to the vehicle exists but a third party is injured. The supplementary collision damage waiver (SCDW) applies only to the first damage event; for each subsequent event, the Renter bears full financial liability. Administrative costs of EUR 91.50 are not included and are charged additionally.
If the Renter does not comply with Section 5 of these terms, they are not entitled to claim deductibles or pay only the financial liability as per the price list. The Renter is fully liable in case of breach of contractual obligations, particularly for losses arising from use by an unauthorized driver or for prohibited purposes. The Renter is also fully liable in cases of intentional or gross negligence, such as driving under the influence of alcohol, damage caused by cargo, improper actions (e.g., filling with the wrong fuel). Damage to the roof and undercarriage is not covered by insurance. Insurance never covers damage to tires, wheels, mirrors, windscreen and other glass, fuel pump, antenna, oil reservoir, vehicle interior, undercarriage, and engine damage caused by negligence (e.g., failure to add oil, improper fuel cap closure, wrong fuel).
The Lessor is not liable for claims or reimbursements to the Renter arising from damage, loss, personal or emotional injuries, except in cases of insurance paid by the Renter and only to the extent recognized and paid by the insurance company. The Renter undertakes not to claim any other damages or additional payments from the Lessor beyond the amount paid by the insurance company.
All disputes arising from or in connection with the Agreement shall be resolved by the competent court in Ljubljana, Slovenia.
By signing the rental agreement and the vehicle condition statement, which is an integral part of the rental agreement, the Renter confirms and accepts the General Terms and Conditions set forth in this document.
DIVO d.o.o., Bratovševa ploščad 24, 1000 Ljubljana, Slovenia