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Assistance&Support

Solid insurance options to keep you covered during your rental

DivoCars Assistance

When things go wrong, we show up

A crash, a breakdown or a car stuck at the workshop? That's when every hour counts. We handle replacement cars, roadside help and everything in between for insurers and their policyholders.

You get one partner for all of it. We take care of the car, the delivery and the paperwork. Your driver is back on the road in no time.

  • Replacement car in 1 hour

    In Ljubljana and Maribor we bring it to the driver's address.

  • 24/7 roadside help

    Towing, flat tires, lockouts or an empty tank.

  • One partner for everything

    The car, the delivery and the paperwork in one place.

  • Direct billing

    We bill the insurer directly, so the driver never sees an invoice.

What We Offer

All your assistance services in one place, for insurers and their policyholders

Replacement Vehicles

Crash or breakdown? Insured drivers get a replacement car, fast. Delivered within 1 hour in Ljubljana and Maribor.

While their own car is being fixed, your policyholder keeps driving. We bring the car to their address, hand over the keys and collect it again once the repair is done.

What you get

  • Accident replacement vehicles
  • Service replacement vehicles
  • Quick delivery to your location
  • Direct billing with insurance companies

Roadside Assistance

Stuck on the road? 24/7 roadside assistance for towing, flat tires, lockouts and emergency fuel delivery all across Slovenia.

One call gets things moving. We sort out the tow, the tire or the fuel and keep the driver in the loop until they're rolling again.

What you get

  • Breakdown assistance
  • Towing service
  • Flat tire assistance
  • Lockout service
  • Emergency fuel delivery

Fleet Management

Complete fleet management for insurance companies, from start to finish. Maintenance scheduling, vehicle tracking and smarter costs.

Hand us the logistics and keep your focus on your clients. We plan the servicing, keep an eye on every car and send you clear reports.

What you get

  • Regular maintenance and servicing
  • Vehicle tracking and reporting
  • Replacement vehicles
  • Cost control and optimization

Claims Coordination

Smooth claims coordination between insurers, repair shops and our rental fleet. Digital paperwork and live status updates.

Insurer, workshop and driver all talk to one contact. Everyone knows where the case stands and nobody chases paperwork.

What you get

  • One contact for insurer, workshop and driver
  • Digital paperwork
  • Live status updates
  • Direct billing with insurance companies
From call to keys

How assistance works

Four simple steps. No queues, no pointless forms.

  1. Give us a call

    The insurer or the driver gets in touch. We're reachable 24/7, weekends and holidays included.

  2. We pick the right car

    We match a vehicle to the driver's needs and to your agreement.

  3. Keys at the door

    We bring the car to the driver's address. Within 1 hour in Ljubljana and Maribor.

  4. Fixed and settled

    Once the repair is done, we collect the car and bill the insurer directly.

Need help right now?

Call us, day or night. We pick up and take it from there.

Why insurers pick us

Because assistance shouldn't be one more thing to worry about.

Always on

Day, night, weekend. When you need us, we pick up.

Quick on the ground

Response time under an hour. Your driver is never stranded for long.

Direct billing

The invoice goes straight to the insurer. Paperwork stays between us.

Tailored agreement

Pricing, response times and fleet allocation built around your business.

Partner Companies

We team up with trusted partners so you always get top service

TBS Team 24

TBS Team 24

Allianz

Allianz

Redion

Redion

Groupama

Groupama

Generali

Generali

Sava

Sava

Triglav

Triglav

Grawe

Grawe

ERGO

ERGO

Partnership in three steps

1

Say Hello

Tell us what you need. We'll look at your setup and suggest a partnership that fits like a glove.

2

Custom Agreement

We put together your own service level agreement with dedicated pricing, response times and fleet allocation.

3

Seamless Integration

We slot right into your workflow with API access, dedicated phone lines and real-time reporting dashboards.

9+

Insurance Partners

24/7

Available

<1h

Response Time

Assistance FAQ

Quick answers to what insurers ask us most.

Who are your assistance services for?

Insurers, assistance companies and their policyholders. You hand us the case, we look after the driver.

How fast does a replacement car arrive?

In Ljubljana and Maribor we deliver within 1 hour. We answer your call fast, day and night.

Does roadside assistance work at night too?

Yes. Roadside assistance runs 24/7 all across Slovenia: towing, tires, lockouts and fuel delivery.

Who pays the bill?

We bill the insurance company directly. The driver never deals with invoices and you get everything in one place.

How do we become a partner?

Fill in the form below. We put together a custom agreement with dedicated pricing, response times and fleet allocation.

Become a Partner

Drop us a line and we'll build an offer around your company

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