SHOCKING: How Suzana Was Ruthlessly Scammed When Renting a Car...

(And What You Must Watch Out for to Avoid Falling Into the Same Trap…)

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"Are There Any Good Car Rental Companies Left in Slovenia?"

Suzana asked this question with teary eyes, right after being deceived and misled when renting a car. And because of such painful stories from people across Slovenia, I decided to put an end to this injustice once and for all. In this article, you’ll find out exactly what happened and how you can avoid falling into the same trap. Because let’s be honest... If you don’t pay attention to certain details, a simple car rental can turn into a nightmare... ...and you might become a fool that everyone wants to take advantage of. But before we get to this almost unbelievable story, let me quickly introduce myself…
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Who Am I to Tell You This?

My name is Petra, and I’m the director of the car rental company DivoCars. I know what you’re thinking—this whole story will now turn in my favor while completely trashing the competition. But that’s simply not the case... Suzana literally begged us to share her story publicly, and that’s why everything written here is fully transparent and exactly how it happened. We want to prevent such bad experiences as much as possible—whether you’re renting a car in Slovenia or abroad.
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Let’s Go Back to the Start of Suzana’s Bad Experience...

It was one of those beautiful sunny Fridays when Suzana was getting ready for work, a 115 km drive from her home. As usual, she unlocked her car in front of the house and turned the key to start it. BUT—nothing happened. The car wouldn’t start. “This can’t be happening,” she exclaimed. And no—that wasn’t even the worst part... The worst part was that Suzana had a planned weekend trip to Italy with her family, right after work. Since they only had one car, Suzana had no other option... She had to find a replacement vehicle fast—she had to turn to a rental company.
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What Went Wrong?

Like most people, Suzana turned to Google... After quickly reviewing different options, she chose the cheapest one. The website looked decent, the car met her needs, and since she needed it urgently, she called and booked immediately. Then, the real "comedy" began... When she arrived at the rental company, she was immediately met with rudeness from the employees—something she did not expect. But okay... she needed a car, so she stayed silent and proceeded. Next, the contract signing was handled very unprofessionally—they rushed her through piles of documents, and since she was in a hurry, she signed everything quickly. Then came another surprise when making the final payment... Before she could pay, they told her she needed to pay an additional €400 deposit for potential damages—something that was never mentioned on the website. She was shocked but reluctantly agreed, signed all the paperwork, and paid. And this was her biggest mistake... Because she was in a hurry, she didn’t carefully check the contract or inspect the car.
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Fast Forward Two Days…

After an amazing weekend in Italy, Suzana and her family were driving back. Unfortunately, they got caught in a long traffic jam due to a major highway accident. She quickly realized they wouldn’t return the car on time as stated in the contract. She called the rental company to inform them and apologize. But they didn’t care... They told her she MUST return it on time or be charged extra. Suzana had no choice but to accept it.
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And Then Came the Real Shock...

When she finally returned the car, she was stunned… She realized she had been SCAMMED. Sure, she admitted she made mistakes, but let’s be honest... the rental company wasn’t transparent about their policies. She faced several extra charges:
- Since she was late by just over 4 hours, they charged her an extra full rental day.
- They charged her for car cleaning—though she laughed at this, it was written in the fine print.
- They accused her of damaging the rear bumper—something she absolutely didn’t do! But since she had no proof, she had to pay.
Yes... Suzana fell into a trap she couldn’t escape. They had her deposit, and if she didn’t pay, they would simply deduct it.
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How to Avoid Suzana’s Mistake?

Suzana’s experience left her distrustful of car rental companies—until a friend introduced her to a reliable local company. That company was DivoCars. But I’m not here to convince you to choose us. Instead, let’s focus on practical advice... Here are 4 important criteria to consider when choosing a car rental provider:
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4 Key Criteria to Choose the Right Car Rental Provider

#1: Flexibility

Is the provider willing to accommodate your needs?

#2: Service Quality

Do they offer additional support, such as 24/7 roadside assistance or free delivery and pickup?

#3: Vehicle Quality

Are the cars fairly new, well-equipped, and regularly maintained?

#4: Transparency

Is the provider honest and upfront, offering advice in your best interest?
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Final Thoughts

And once again—I’m not saying you must choose us. At this point, you know more about car rentals than most people, and maybe even more than some providers. But I can assure you that at DivoCars, we meet all four of the above criteria. If I wanted to tell you everything about our company, I’d probably have to write a book (filled with proof from our happy customers), but it’s much easier for you to just visit our website and see for yourself. Who knows… you might come to the same conclusion as Suzana, who now says she wouldn’t trade us for anything.
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Ready to Learn More?

Click the link below to read more about our company and see what we offer:
➜ https://www.divocars.si/
See you there,
Petra, Director at DivoCars
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P.S.

Oh, and one more thing… If you haven’t clicked the link above yet, that’s totally fine—I won’t hold it against you. 😊 My goal with this article was to help you avoid common car rental pitfalls and give you practical tips to follow when renting a car. And I believe we’ve checked that box! ✅